Important Update: Transition to Our New System

Dear Valued Customers & Partners,

We are excited to announce that we will be transitioning to a new system on 1st of July 2024 to enhance your experience with SILA Global. This upgrade is part of our commitment to provide you with the best service and ensure a more efficient and user-friendly interface.

Key Details About the Transition:

**Transition Date**
The new system will go live on the 1st of July 2024. During this time, there might be brief periods of disruption.

**Enhanced Features**
The new system includes several enhanced features such as purchase order management, new quoting format, client portal, enhanced tracking interface and more. These improvements are designed to streamline your interactions with our services.

**Action Required**
We kindly ask for patience from our customers and vendors during this phase and your support is appreciated.

**Support**
Our support team is ready to assist you during this transition. If you encounter any issues or have questions, please do not hesitate to contact your sales representative directly or sales@sila.net.au for more information.

We appreciate your understanding and cooperation as we make these important updates. Our goal is to provide you with a superior experience, and we are confident that the new system will meet your expectations.

Thank you for your continued support and partnership. 

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au 
T: (+61) 07 3908 1690

SILA Global Pty Ltd


Reduced intervention rates on CBIS eligible raw nuts, dried mushrooms and truffles

Dear Valued Customers & Partners,

We wish to inform you about the conclusion of the reduced intervention rates on CBIS eligible raw nuts, dried mushrooms and truffles, as notified by the International Forwarders & Customs Brokers Association of Australia (IFCBAA).

The Department of Agriculture, Fisheries and Forestry is recognising improved compliance with Australia’s import conditions by dialling back the intervention rates on CBIS eligible raw nut and dried mushroom and truffle pathways.

The identification of goods for CBIS intervention is also changing by adding a profile question in the ICS on CBIS eligible pathways.

The changes will require importers or their agents to accurately answer one or more profile questions and provide an appropriate tariff code and goods description.

These changes are due to commence on 22 May 2024

This IIAN should be read in conjunction with IIAN notice 77-2024

Please click Read More to view IIAN 93-2024 in its entirety.

Should you have any queries or require further assistance regarding the reduced intervention rates on CBIS eligible raw nuts, dried mushrooms and truffles or any other matter related to your shipments, please do not hesitate to contact our dedicated team, who will be more than happy to assist you.

Thank you for your continued trust and partnership.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


Conclusion of the 2023-24 BMSB Risk Season

Dear Valued Customers & Partners,

We wish to inform you about the conclusion of the 2023-24 Brown Marmorated Stink Bug (BMSB) risk season, as notified by the International Forwarders & Customs Brokers Association of Australia (IFCBAA).

Goods shipped on board or vessels departing from BMSB identified target risk countries on or after 1 May 2024 will no longer be subject to the BMSB seasonal measures, including Seasonal Pest Inspection (SPI) on arrival.

Target high risk goods manufactured in or shipped from target risk countries that are shipped on board vessels between 1 September 2023 and 30 April 2024, remain subject to BMSB measures on arrival regardless of the arrival date.

Master consolidator declarations will be required to be lodged for containers subject to Seasonal Pest holds that have been shipped on board between 1 September 2023 and 30 April 2024.

If your consignment has been shipped on board a vessel on or after 1 May 2024, a NIL RISK declaration is to be made.

AEPCOMM can continue to be utilised to facilitate the clearance of goods subject to the BMSB seasonal measures.

For goods shipped after 1 May 2024 (outside of the BMSB seasonal measures), AEPCOMM can be utilised to assess standard biosecurity measures. Accredited persons must refer to the Approved Commodities webpage and relevant BICON cases when undertaking assessments.

Should you have any queries or require further assistance regarding the conclusion of the BMSB risk season or any other matter related to your shipments, please do not hesitate to contact our dedicated team, who will be more than happy to assist you.

Thank you for your continued trust and partnership.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au 
T: (+61) 07 3908 1690

SILA Global Pty Ltd


QLD Public Holiday - Monday, 6th May 2024

Dear Valued Customers & Partners,

We wanted to inform you that Monday, May 6th, is a public holiday in Queensland. As a result, our head office will be operating with skeleton staff on that day.

While we will have limited personnel available, please rest assured that we will do our utmost to ensure minimal disruption to our services during this time. However, we kindly ask for your understanding if there are any delays in response times.

Should you have any urgent matters requiring immediate attention on May 6th, please don't hesitate to reach out to us in advance, and we will do our best to accommodate your needs.

Thank you for your cooperation and understanding.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au 
T: (+61) 07 3908 1690

SILA Global Pty Ltd


SILA Closed for ANZAC Day: 25th April 2024

Dear Valued Customers & Partners,

In observance of ANZAC Day, we would like to inform you that SILA will be closed on Thursday, 25th April 2024. ANZAC Day holds immense significance for all Australians and New Zealanders, and we join the nation in commemorating this day with respect and gratitude.

Please note the following schedule adjustments:

  • SILA will be closed on Thursday, 25th April 2024.
  • Normal business operations will resume on Friday, 26th April 2024.
  • During this closure, our team will be unavailable to assist with inquiries or transactions.

We appreciate your understanding and cooperation during this time. If you have any urgent matters or require assistance before or after the closure, please feel free to contact us in advance, and we will do our best to accommodate your needs.

Thank you for your continued support and partnership.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


2024 Easter Closure Notice

Dear Valued Customers & Partners,

We would like to inform you that SILA Global offices will be closed over the upcoming Easter long weekend to allow our team to celebrate this joyous occasion with their loved ones.

Closure Dates:

  • Friday, 29th March 2023
  • Saturday, 30th March 2023
  • Sunday, 31st March 2023
  • Monday, 1st April 2023

During this period, our offices will be unattended, and regular operations will resume on Tuesday, 2nd April 2024.

The entire SILA team extends warm wishes to you and your families for a safe and happy Easter break. We appreciate your understanding and cooperation during this time.

If you have any urgent matters or concerns that require immediate attention, please do not hesitate to contact us.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


Important Notice Regarding Submission of Original Documents

Dear Valued Customers & Partners,

We wish to inform you of a change in our document submission process, effective immediately. To ensure efficient processing and record-keeping, we kindly request that all future original documents, including but not limited to original bills of lading, be sent to our Sydney office at the following address:

SILA Global Pty Ltd
Suite 5005 Bayside Towers
376 Bay Street Brighton Le Sands
NSW 2216 Sydney, Australia

This change aims to centralise our document handling and enhance our ability to provide you with timely and accurate service. Please update your records accordingly, and we appreciate your cooperation in adhering to this new procedure.

If you have any questions or concerns regarding this update, please do not hesitate to reach out to our dedicated customer service team.

Thank you for your continued partnership, and we look forward to maintaining the high level of service you have come to expect from us.

SILA Operations - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


Update: Resolution of Microsoft Computer Issues

Dear Valued Customers & Partners,

We are pleased to inform you that we believe the recent computer issues we experienced with Microsoft have been successfully resolved.

Our team worked closely with Microsoft to address the issues promptly, and we are pleased to report that our systems are now fully operational. Email communications seem to have resumed without any disruptions.

We understand the significance of our services to you, and we appreciate your patience and understanding during this temporary disruption. Our commitment to providing reliable and seamless services remains unwavering.

If you have any lingering concerns or if there is anything specific you would like to address, please feel free to reach out.

Once again, thank you for your understanding and cooperation throughout this period.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


DP World Australia - National Network Outage

Dear Valued Customers & Partners,

We would like to inform you about the recent developments regarding a national network outage at DP World Australia terminals, as communicated by the Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA).

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have been in contact with DP World Australia senior management in regard to recent terminal announcements of a national network outage. 

DP World senior management have advised FTA / APSA that the matter is currently under investigation. 

Following are the notices currently announced from the individual terminals, with Sydney yet to make any formal announcement:

Brisbane
Issue: Please hold drivers back from the Terminal.
Short Description: -
Please hold off sending drivers to the Terminal as we cannot let them through the kiosk for their orders.
Our IT team is working on this issue, which is National, and we will update when the gates are operating again.
Duration of Delay: 0 days 2 hrs 15 min.
Issue Commencement: 27/02/2024 10:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 2 Day(s)

Fremantle
Issue: NETWORK OUTAGE - PLEASE REPORT TO PORT TMA
Short Description: Dear Carriers,
We are currently experiencing a network outage at the Main Gate.
Please have all trucks report to Port TMA and log in with BAT numbers only.
Any wrong zones incurred as a result of this outage will be waived.
Thank you.
Duration of Delay: 0 days 2 hrs 20 min.
Issue Commencement: 27/02/2024 08:40
Expected Resolution: 27/02/2024 11:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)

Melbourne
Issue: DPW WST GATES ARE DOWN
Short Description: .
Hi Carriers
Currently the DPW WST entry and exit gates are down.
Trucks at this time will be unable to enter at the pre-gates and exit the terminal.
Please standby for further updates.
Duration of Delay: 0 days 1 hrs 15 min.
Issue Commencement: 27/02/2024 11:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)

We understand the potential impact these issues may have on our services and your operations. Our team is actively monitoring the situation, and we will keep you informed of any updates and resolutions.

Your patience and understanding during this period are highly appreciated. If you have any immediate concerns or require further assistance, please feel free to contact us.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


Important Notice: Disruption Due to Microsoft Computer Issues

Dear Valued Customers & Partners,

We wanted to inform you that we are currently experiencing computer issues with Microsoft, which may temporarily impact our normal operations.

Our team is actively working alongside Microsoft to resolve these issues and restore our systems to full functionality as soon as possible. During this period, there may be disruptions in our email communications.

We understand the importance of our services and the inconvenience this may cause. We sincerely appreciate your patience and understanding as we work diligently to overcome these challenges.

Rest assured, we are committed to minimising any disruption and ensuring that our services return to normalcy promptly. We will keep you updated on the progress and notify you as soon as the situation is resolved.

Thank you for your understanding and cooperation.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd