Update: Resolution of Microsoft Computer Issues

Dear Valued Customers & Partners,

We are pleased to inform you that we believe the recent computer issues we experienced with Microsoft have been successfully resolved.

Our team worked closely with Microsoft to address the issues promptly, and we are pleased to report that our systems are now fully operational. Email communications seem to have resumed without any disruptions.

We understand the significance of our services to you, and we appreciate your patience and understanding during this temporary disruption. Our commitment to providing reliable and seamless services remains unwavering.

If you have any lingering concerns or if there is anything specific you would like to address, please feel free to reach out.

Once again, thank you for your understanding and cooperation throughout this period.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


DP World Australia - National Network Outage

Dear Valued Customers & Partners,

We would like to inform you about the recent developments regarding a national network outage at DP World Australia terminals, as communicated by the Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA).

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have been in contact with DP World Australia senior management in regard to recent terminal announcements of a national network outage. 

DP World senior management have advised FTA / APSA that the matter is currently under investigation. 

Following are the notices currently announced from the individual terminals, with Sydney yet to make any formal announcement:

Brisbane
Issue: Please hold drivers back from the Terminal.
Short Description: -
Please hold off sending drivers to the Terminal as we cannot let them through the kiosk for their orders.
Our IT team is working on this issue, which is National, and we will update when the gates are operating again.
Duration of Delay: 0 days 2 hrs 15 min.
Issue Commencement: 27/02/2024 10:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 2 Day(s)

Fremantle
Issue: NETWORK OUTAGE - PLEASE REPORT TO PORT TMA
Short Description: Dear Carriers,
We are currently experiencing a network outage at the Main Gate.
Please have all trucks report to Port TMA and log in with BAT numbers only.
Any wrong zones incurred as a result of this outage will be waived.
Thank you.
Duration of Delay: 0 days 2 hrs 20 min.
Issue Commencement: 27/02/2024 08:40
Expected Resolution: 27/02/2024 11:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)

Melbourne
Issue: DPW WST GATES ARE DOWN
Short Description: .
Hi Carriers
Currently the DPW WST entry and exit gates are down.
Trucks at this time will be unable to enter at the pre-gates and exit the terminal.
Please standby for further updates.
Duration of Delay: 0 days 1 hrs 15 min.
Issue Commencement: 27/02/2024 11:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)

We understand the potential impact these issues may have on our services and your operations. Our team is actively monitoring the situation, and we will keep you informed of any updates and resolutions.

Your patience and understanding during this period are highly appreciated. If you have any immediate concerns or require further assistance, please feel free to contact us.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


Important Notice: Disruption Due to Microsoft Computer Issues

Dear Valued Customers & Partners,

We wanted to inform you that we are currently experiencing computer issues with Microsoft, which may temporarily impact our normal operations.

Our team is actively working alongside Microsoft to resolve these issues and restore our systems to full functionality as soon as possible. During this period, there may be disruptions in our email communications.

We understand the importance of our services and the inconvenience this may cause. We sincerely appreciate your patience and understanding as we work diligently to overcome these challenges.

Rest assured, we are committed to minimising any disruption and ensuring that our services return to normalcy promptly. We will keep you updated on the progress and notify you as soon as the situation is resolved.

Thank you for your understanding and cooperation.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


Important Update: Changes to Operations Email Communication Channels

Dear Valued Customers & Partners,

At SILA, we are continuously working to enhance our communication processes to better serve you. As part of this effort, we would like to inform you of a significant update regarding our email communication channels.

Over the coming months, we will be phasing out the use of the following email addresses: imports@sila.net.auexports@sila.net.au, and bookings@sila.net.au. Instead, we will be consolidating our communication channels into one operational email address: operations@sila.net.au.

To ensure a smoother transition, we kindly request your support and assistance in using operations@sila.net.au for all future communication instead of the aforementioned email addresses.

Note, this does not affect current sales, documents, accounts or invoicing communications. Job registration documents must be sent to documents@sila.net.au as per normal. 

If you have any questions or concerns about this transition, please do not hesitate to reach out to your designated SILA contact. We value your partnership and are more than happy to discuss any queries you may have.

Thank you for your understanding and cooperation as we work towards optimising our communication processes for a more efficient experience.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


DPW ETU Protected Industrial Action - Brisbane Terminal

Dear Valued Customers & Partners,

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have been in contact with DP World Australia (DPW) senior management regarding the announcement of Protected Industrial Action (PIA) impacting their Brisbane container terminal (only).

DP World Australia late today have announced that their Brisbane terminal is experiencing disruptions to some of their modules and equipment as a result of protected industrial action involving the Electrical Trades Union (ETU) :

Issue: Electrical Trades Union Protected Industrial Action at DP World BNE.
Short Description: -
DP World Brisbane would like to notify industry of current Electrical Trades Union Protected Industrial Action.
We are experiencing disruptions to some of our modules and equipment due to this action.
Discussions are ongoing and we will continue to keep the industry advised of the progress.
We thank you for your patience and understanding during this period of industrial action.
DP World Australia remains committed to reaching a new Enterprise Agreement that delivers improved productivity.

Issue Impact: -
Electrical Trades Union Protected Industrial Action at DP World Brisbane terminal.

Duration of Delay: 7 days 8 hrs 25 min.
Issue Commencement: 20/02/2024 15:30
Expected Resolution: 27/02/2024 23:55
Priority: Urgent
Notification Date: 20/02/2024 00:00
Current for: 7 Day(s)

Regards,
Kate Breen
DP WORLD, QL, BRISBANE

DP World Australia has further communicated to FTA / APSA that the issue primarily pertains to challenges in sustaining the maintenance of semi-automated equipment, which is serviced by electrical staff contracted by DP World.

SILA would like to remind our clients that transport companies have communicated that surcharges for weekends, public holidays and after-hours will be applied as they strive to retrieve containers within their allotted free time.

These bans & stoppages continue to significantly impact our services, and we appreciate your understanding and flexibility during this period. Our team is committed to minimising disruptions and ensuring the smoothest operations possible. We will keep you updated on any further developments.

We acknowledge the potential impact of these disruptions; however, please be advised that SILA will not assume liability for any additional charges arising from these industrial actions.

Thank you for your continued trust and partnership and should you have any questions or concerns, kindly reach out to our dedicated team!

SILA Imports - imports@sila.net.au
SILA Exports - exports@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


DP World Industrial Action: FTA Update 39

Dear Valued Customers & Partners,

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) continue to be in contact with DP World senior management in terms of thy latest information on the Protected Industrial Action (PIA) impacting their container terminals nationally.

DP World have outlined advice received from the Maritime Union of Australia (MUA) division of the Construction, Forestry, Maritime, Mining and Energy Union (CFMMEU) in terms of work bans and stoppages associated with the PIA for the period Monday 29 January to Saturday 10 February 2024.

SILA would like to remind our clients that transport companies have communicated that surcharges for weekends, public holidays and after-hours will be applied as they strive to retrieve containers within their allotted free time.

These bans & stoppages continue to significantly impact our services, and we appreciate your understanding and flexibility during this period. Our team is committed to minimising disruptions and ensuring the smoothest operations possible. We will keep you updated on any further developments.

We acknowledge the potential impact of these disruptions; however, please be advised that SILA will not assume liability for any additional charges arising from these industrial actions.

Thank you for your continued trust and partnership and should you have any questions or concerns, kindly reach out to our dedicated team!

SILA Imports - imports@sila.net.au
SILA Exports - exports@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


NZ - VBS Charge Increase

Dear Valued Clients,

We hope this message finds you well.

We would like to inform you that Transport Companies have communicated an upcoming significant increase in the VBS BOOKING FEE and the EMPTY CONTAINER CHAIN FEE, scheduled to take effect from 01 February 2024.

Unfortunately, Sila Global is unable to absorb these escalated charges, and as a result, we have updated our charges accordingly:

  • VBS BOOKING FEE: $125.00 + GST per container.
  • EMPTY CONTAINER CHAIN FEE:
    • $125.00 + GST per container de-hired at POAL.
    • $85.00 + GST per container de-hired at off-port de-hire depots.

Despite these changes, we remain committed to minimising cost increases within the supply chain to the best of our ability, ensuring that we continue to deliver the highest level of service to our valued customers.

We sincerely appreciate your ongoing support.

Best regards,

Wayne Crabb
Director - SILA NZ
E‑mail: wayne@sila.net.nz
Mobile: +64 272 232 672


Upcoming Australia Public Holiday

Dear valued clients,

We'd like to bring to your attention an upcoming public holiday.

Australia Day, a national public holiday, is scheduled for January 26th, and our Australian offices will be closed on this day.

Your understanding and cooperation during this period are greatly appreciated. Should you have any specific concerns or require assistance, please don't hesitate to contact our team in advance.

Contact Information:

Thank you for your continued partnership.

Best regards,

SILA Global Pty Ltd


VICT Remains Closed Due to Continued Protests: FTA Update 3

Dear Valued Customers & Partners,

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have been in contact with Victoria International Container Terminal (VICT) senior management to get an update on the closure caused by continued protests at Webb Dock since Friday evening, 19 January 2024.

VICT continues to remain closed this morning at this point due to ongoing security concerns. Police are still present at the scene whilst the ZIM vessel remains at berth, however VICT’s CEO Bruno Porchietto has informed FTA / APSA that they are hopeful they will be able to open the gates at some point today subject to conditions.

SILA would like to remind our clients that transport companies have communicated that surcharges for weekends, public holidays and after-hours will be applied as they strive to retrieve containers within their allotted free time.

These protests, bans & stoppages continue to significantly impact our services, and we appreciate your understanding and flexibility during this period. Our team is committed to minimising disruptions and ensuring the smoothest operations possible. We will keep you updated on any further developments.

We acknowledge the potential impact of these disruptions; however, please be advised that SILA will not assume liability for any additional charges arising from these industrial actions.

Thank you for your continued trust and partnership and should you have any questions or concerns, kindly reach out to our dedicated team!

SILA Imports - imports@sila.net.au
SILA Exports - exports@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd


VICT Remains Closed Due to Continued Protests

Dear Valued Customers & Partners,

The Container Transport Alliance Australia (CTAA) provided a detailed update yesterday (Sunday 21 January 2024) outlining the operational impacts caused by the protests that has closed Victoria International Container Terminal (VICT) at Webb Dock since Friday evening, 19 January 2024 - refer HERE

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have received advice that VICT remains closed until at least 2pm AEDT today. We await further advice from authorities and will provide further updates.

SILA would like to remind our clients that transport companies have communicated that surcharges for weekends, public holidays and after-hours will be applied as they strive to retrieve containers within their allotted free time.

These protests, bans & stoppages continue to significantly impact our services, and we appreciate your understanding and flexibility during this period. Our team is committed to minimising disruptions and ensuring the smoothest operations possible. We will keep you updated on any further developments.

We acknowledge the potential impact of these disruptions; however, please be advised that SILA will not assume liability for any additional charges arising from these industrial actions.

Thank you for your continued trust and partnership and should you have any questions or concerns, kindly reach out to our dedicated team!

SILA Imports - imports@sila.net.au
SILA Exports - exports@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd