Transparency in Logistics.
Our Story
Global Logistics, Powered by Innovation
Since 2010, SILA Global has been delivering smart, end-to-end logistics solutions with a reputation for reliability, agility, and innovation. With our headquarters in Brisbane CBD, we are 100% Australian owned, locally based and globally aware. As an accredited Australian Trusted Trader (ATT), we operate globally—providing seamless door-to-door services across a wide range of industries, including Consumer Goods, Steel, Hazardous & Non-Hazardous Chemicals, ISO Tank Containers, and Project & Heavy-lift cargo.
Our evolution reflects our growth. In 2018, we rebranded from SI Logistics Australia to SILA Global—a name that better represents our international reach, including our expansion into New Zealand. That same year, we launched SV3, our cutting-edge customer portal built for real-time visibility, speed, and smarter supply chain management.
At SILA Global, we blend technology with a human touch. Our long-standing team delivers the kind of personalised service you won’t find elsewhere—backed by loyalty, experience, and a true passion for what we do.
Ready to move forward?
Explore our services, or get in touch to learn more.
Want to know more about our New Zealand operations? Click here
Our Mission
We don’t just move freight—we move industries forward. SILA Global delivers unstoppable logistics solutions across the globe, built on innovation, collaboration, and total supply chain visibility. Backed by a powerhouse team of experts and partners, we turn challenges into opportunities and make the impossible happen—every single day.
Service Charter
What You Can Expect When You Partner With SILA Global
At SILA Global, we’re committed to delivering more than just freight solutions—we deliver confidence, clarity, and control. Our Service Charter sets out exactly what you can expect when working with us, and the values that guide how we operate every day.
Commitment to You
We work hard to ensure your logistics experience is seamless, transparent, and tailored to your needs. Here’s how we make that happen
Personalised Solutions
We don’t do generic. Every client receives high-quality, value-added services designed around your business and supply chain goals.
Clear, Timely Communication
We keep you informed—always. Whether it’s a proposed delay or a shipment issue, you’ll hear from us early and often, with clear options and fast solutions.
Technology That Works for You
Our proprietary SV3 platform gives you full visibility and control—empowering you to track, manage, and optimise shipments with ease.
Rapid Response Times
- High-priority queries: Response within 2 business hours, with daily updates until resolved.
- Standard queries: Response within 1 business day, aiming to resolve within 5 business days.
Total Professionalism
You can expect respectful, courteous, and helpful service from our team at every step of the journey.
Confidentiality & Integrity
We treat all client and partner information with the utmost confidentiality and operate with complete transparency.
Safety & Compliance
We’re fully committed to safe work practices and compliance with Chain of Responsibility regulations across all operations.
Eco-Conscious Operations
SILA actively monitors and improves our environmental performance to reduce waste and use resources more efficiently.
Our Promises
We pledge to:
- Deliver fair, honest, and impartial service
- Provide clear, accurate billing that reflects services delivered
- Listen to your feedback—and act on it
- Offer multiple access points to our services and support (email, SV3, web, and social)
- Collaborate with you to overcome supply chain challenges
- Treat all clients and partners with respect and professionalism
What We Ask From You
A strong partnership goes both ways. To help us deliver our best, we ask that you
- Be honest, cooperative, and timely in your communication
- Submit accurate documentation and payments on time
- Notify us within 7 days of any invoice concerns
- Understand and follow our standard trading terms (AU/NZ)
- Flag any safety or Chain of Responsibility concerns you identify
- Stay informed by checking updates on our website or via email
- Treat our team with courtesy and respect
Ready to Experience Logistics That Work For You
At SILA Global, we believe in building long-term relationships based on trust, transparency, and performance. If you’re ready for a smarter logistics partnership, get in touch with our team today.