Service Charter Update

Dear Valued Customers & Partners, 

We’re committed to knowing our customers and meeting their logistics requirements with a personalised, seamless experience that makes it easier for them to manage and streamline their business through delivering technological advances.

It is important to us that we continue to exceed your expectations; so we have updated our Service Charter to ensure we can improve our service standards to better meet your needs. Our Charter sets out how we meet our customer commitments. 

We encourage you to please read our Service Charter and familiarise yourself with our service standards, our promises to you, and also your obligations when working with us as these meeting these obligations will help us to be able to provide you with the best possible services & solutions for your freight forwarding needs. 

If you have any questions or concerns, please feel free to reach out to your SILA Sales representative to discuss further. 

Thank you, 

SILA Global Pty Ltd