Important Notice Regarding Email Delivery Issues

Dear Valued Clients & Partners,

I hope this message finds you well. We’re reaching out to inform you about a significant issue affecting the delivery of emails from our SILA domain. Despite our best efforts, we’re facing challenges that may require your attention.

Surprisingly, even with a very acceptable spam score and passing all essential checks, some of our emails are getting quarantined by certain recipients’ systems. This is unexpected, and we suspect it might not be limited to just SILA’s domain.

We’ve tried everything on our end to improve our email delivery, but there’s one last option that carries a risk of causing issues for other clients. We’re hesitant to proceed without addressing the root cause, which we believe lies with the recipient’s threat protection provider, in this case, ProofPoint. There’s a chance SILA has been unintentionally blacklisted or that there’s a flaw in the filtering system.

We’re seeking your assistance in resolving this promptly, as this issue may propagate to other users of ProofPoint over the next few days while we wait for their support department to help resolve it. While changes to records like DMARC and SPF might take time to spread across the internet, we’re worried that our emails are still being quarantined. We recommend a quick review and adjustment to your spam filtering system, including whitelisting SILA at all relevant levels. Your prompt attention to this matter is crucial to ensure the smooth delivery of essential communications from SILA.

We understand that technical issues can arise, and we appreciate your quick response. If you need more information or assistance from our end, please feel free to reach out.

Thank you for your understanding and cooperation.

SILA Imports –
SILA Exports –
SILA Sales –
T: (+61) 07 3908 1690

SILA Global Pty Ltd