DP World Australia – National Network Outage
Dear Valued Customers & Partners,
We would like to inform you about the recent developments regarding a national network outage at DP World Australia terminals, as communicated by the Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA).
Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have been in contact with DP World Australia senior management in regard to recent terminal announcements of a national network outage.
DP World senior management have advised FTA / APSA that the matter is currently under investigation.
Following are the notices currently announced from the individual terminals, with Sydney yet to make any formal announcement:
Brisbane
Issue: Please hold drivers back from the Terminal.
Short Description: –
Please hold off sending drivers to the Terminal as we cannot let them through the kiosk for their orders.
Our IT team is working on this issue, which is National, and we will update when the gates are operating again.
Duration of Delay: 0 days 2 hrs 15 min.
Issue Commencement: 27/02/2024 10:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 2 Day(s)Fremantle
Issue: NETWORK OUTAGE – PLEASE REPORT TO PORT TMA
Short Description: Dear Carriers,
We are currently experiencing a network outage at the Main Gate.
Please have all trucks report to Port TMA and log in with BAT numbers only.
Any wrong zones incurred as a result of this outage will be waived.
Thank you.
Duration of Delay: 0 days 2 hrs 20 min.
Issue Commencement: 27/02/2024 08:40
Expected Resolution: 27/02/2024 11:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)Melbourne
Issue: DPW WST GATES ARE DOWN
Short Description: .
Hi Carriers
Currently the DPW WST entry and exit gates are down.
Trucks at this time will be unable to enter at the pre-gates and exit the terminal.
Please standby for further updates.
Duration of Delay: 0 days 1 hrs 15 min.
Issue Commencement: 27/02/2024 11:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)
We understand the potential impact these issues may have on our services and your operations. Our team is actively monitoring the situation, and we will keep you informed of any updates and resolutions.
Your patience and understanding during this period are highly appreciated. If you have any immediate concerns or require further assistance, please feel free to contact us.
SILA Imports / Export / Booking – operations@sila.net.au
SILA Sales – sales@sila.net.au
T: (+61) 07 3908 1690
SILA Global Pty Ltd