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Dear Valued Customers & Partners,

In observance of ANZAC Day, we would like to inform you that SILA will be closed on Thursday, 25th April 2024. ANZAC Day holds immense significance for all Australians and New Zealanders, and we join the nation in commemorating this day with respect and gratitude.

Please note the following schedule adjustments:

• SILA will be closed on Thursday, 25th April 2024.
• Normal business operations will resume on Friday, 26th April 2024.
• During this closure, our team will be unavailable to assist with inquiries or transactions.

We appreciate your understanding and cooperation during this time. If you have any urgent matters or require assistance before or after the closure, please feel free to contact us in advance, and we will do our best to accommodate your needs.

Thank you for your continued support and partnership.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd

Dear Valued Customers & Partners,

We would like to inform you that SILA Global offices will be closed over the upcoming Easter long weekend to allow our team to celebrate this joyous occasion with their loved ones.

Closure Dates:

• Friday, 29th March 2023
• Saturday, 30th March 2023
• Sunday, 31st March 2023
• Monday, 1st April 2023

During this period, our offices will be unattended, and regular operations will resume on Tuesday, 2nd April 2024.

The entire SILA team extends warm wishes to you and your families for a safe and happy Easter break. We appreciate your understanding and cooperation during this time.

If you have any urgent matters or concerns that require immediate attention, please do not hesitate to contact us.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd

Dear Valued Customers & Partners,

We wish to inform you of a change in our document submission process, effective immediately. To ensure efficient processing and record-keeping, we kindly request that all future original documents, including but not limited to original bills of lading, be sent to our Sydney office at the following address:

SILA Global Pty Ltd
Suite 5005 Bayside Towers
376 Bay Street Brighton Le Sands
NSW 2216 Sydney, Australia

This change aims to centralise our document handling and enhance our ability to provide you with timely and accurate service. Please update your records accordingly, and we appreciate your cooperation in adhering to this new procedure.

If you have any questions or concerns regarding this update, please do not hesitate to reach out to our dedicated customer service team.

Thank you for your continued partnership, and we look forward to maintaining the high level of service you have come to expect from us.

SILA Operations - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd

Dear Valued Customers & Partners,

We are pleased to inform you that we believe the recent computer issues we experienced with Microsoft have been successfully resolved.

Our team worked closely with Microsoft to address the issues promptly, and we are pleased to report that our systems are now fully operational. Email communications seem to have resumed without any disruptions.

We understand the significance of our services to you, and we appreciate your patience and understanding during this temporary disruption. Our commitment to providing reliable and seamless services remains unwavering.

If you have any lingering concerns or if there is anything specific you would like to address, please feel free to reach out.

Once again, thank you for your understanding and cooperation throughout this period.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd

Dear Valued Customers & Partners,

We would like to inform you about the recent developments regarding a national network outage at DP World Australia terminals, as communicated by the Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA).

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have been in contact with DP World Australia senior management in regard to recent terminal announcements of a national network outage. 

DP World senior management have advised FTA / APSA that the matter is currently under investigation. 

Following are the notices currently announced from the individual terminals, with Sydney yet to make any formal announcement:

Brisbane
Issue: Please hold drivers back from the Terminal.
Short Description: -
Please hold off sending drivers to the Terminal as we cannot let them through the kiosk for their orders.
Our IT team is working on this issue, which is National, and we will update when the gates are operating again.
Duration of Delay: 0 days 2 hrs 15 min.
Issue Commencement: 27/02/2024 10:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 2 Day(s)

Fremantle
Issue: NETWORK OUTAGE - PLEASE REPORT TO PORT TMA
Short Description: Dear Carriers,
We are currently experiencing a network outage at the Main Gate.
Please have all trucks report to Port TMA and log in with BAT numbers only.
Any wrong zones incurred as a result of this outage will be waived.
Thank you.
Duration of Delay: 0 days 2 hrs 20 min.
Issue Commencement: 27/02/2024 08:40
Expected Resolution: 27/02/2024 11:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)

Melbourne
Issue: DPW WST GATES ARE DOWN
Short Description: .
Hi Carriers
Currently the DPW WST entry and exit gates are down.
Trucks at this time will be unable to enter at the pre-gates and exit the terminal.
Please standby for further updates.
Duration of Delay: 0 days 1 hrs 15 min.
Issue Commencement: 27/02/2024 11:45
Expected Resolution: 27/02/2024 13:00
Priority: Urgent
Notification Date: 27/02/2024 00:00
Current for: 1 Day(s)

We understand the potential impact these issues may have on our services and your operations. Our team is actively monitoring the situation, and we will keep you informed of any updates and resolutions.

Your patience and understanding during this period are highly appreciated. If you have any immediate concerns or require further assistance, please feel free to contact us.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd

Dear Valued Customers & Partners,

We wanted to inform you that we are currently experiencing computer issues with Microsoft, which may temporarily impact our normal operations.

Our team is actively working alongside Microsoft to resolve these issues and restore our systems to full functionality as soon as possible. During this period, there may be disruptions in our email communications.

We understand the importance of our services and the inconvenience this may cause. We sincerely appreciate your patience and understanding as we work diligently to overcome these challenges.

Rest assured, we are committed to minimising any disruption and ensuring that our services return to normalcy promptly. We will keep you updated on the progress and notify you as soon as the situation is resolved.

Thank you for your understanding and cooperation.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd

Dear Valued Customers & Partners,

At SILA, we are continuously working to enhance our communication processes to better serve you. As part of this effort, we would like to inform you of a significant update regarding our email communication channels.

Over the coming months, we will be phasing out the use of the following email addresses: imports@sila.net.au, exports@sila.net.au, and bookings@sila.net.au. Instead, we will be consolidating our communication channels into one operational email address: operations@sila.net.au.

To ensure a smoother transition, we kindly request your support and assistance in using operations@sila.net.au for all future communication instead of the aforementioned email addresses.

If you have any questions or concerns about this transition, please do not hesitate to reach out to your designated SILA contact. We value your partnership and are more than happy to discuss any queries you may have.

Thank you for your understanding and cooperation as we work towards optimising our communication processes for a more efficient experience.

SILA Imports / Export / Booking - operations@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd

Dear Valued Customers & Partners,

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have been in contact with DP World Australia (DPW) senior management regarding the announcement of Protected Industrial Action (PIA) impacting their Brisbane container terminal (only).

DP World Australia late today have announced that their Brisbane terminal is experiencing disruptions to some of their modules and equipment as a result of protected industrial action involving the Electrical Trades Union (ETU) :

Issue: Electrical Trades Union Protected Industrial Action at DP World BNE.
Short Description: -
DP World Brisbane would like to notify industry of current Electrical Trades Union Protected Industrial Action.
We are experiencing disruptions to some of our modules and equipment due to this action.
Discussions are ongoing and we will continue to keep the industry advised of the progress.
We thank you for your patience and understanding during this period of industrial action.
DP World Australia remains committed to reaching a new Enterprise Agreement that delivers improved productivity.

Issue Impact: -
Electrical Trades Union Protected Industrial Action at DP World Brisbane terminal.

Duration of Delay: 7 days 8 hrs 25 min.
Issue Commencement: 20/02/2024 15:30
Expected Resolution: 27/02/2024 23:55
Priority: Urgent
Notification Date: 20/02/2024 00:00
Current for: 7 Day(s)

Regards,
Kate Breen
DP WORLD, QL, BRISBANE

DP World Australia has further communicated to FTA / APSA that the issue primarily pertains to challenges in sustaining the maintenance of semi-automated equipment, which is serviced by electrical staff contracted by DP World.

SILA would like to remind our clients that transport companies have communicated that surcharges for weekends, public holidays and after-hours will be applied as they strive to retrieve containers within their allotted free time.

These bans & stoppages continue to significantly impact our services, and we appreciate your understanding and flexibility during this period. Our team is committed to minimising disruptions and ensuring the smoothest operations possible. We will keep you updated on any further developments.

We acknowledge the potential impact of these disruptions; however, please be advised that SILA will not assume liability for any additional charges arising from these industrial actions.

Thank you for your continued trust and partnership and should you have any questions or concerns, kindly reach out to our dedicated team!

SILA Imports - imports@sila.net.au
SILA Exports - exports@sila.net.au
SILA Sales - sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd