DP World Australia Cyber Incident

Dear Valued Customers & Partners,

Since Friday afternoon, DP World Australia has been contending with a nationwide systems outage due to a ‘cyber incident.’ As of this morning, the latest update indicates that services are slowly resuming. However, there will be significant delays in container services as systems and processes are restored.

DPW informs that the initiation of all R+D operations is underway, but the extent of progress differs at each terminal. The recovery levels are primarily shaped by the impact of existing container backlog volumes, and ongoing efforts are being made to tackle these challenges throughout the course of today and tonight.

Freight & Trade Alliance (FTA) Latest Updates

UPDATE 1 – Terminal systems outage
UPDATE 2 – Breaking News – ‘Cyber Incident’
UPDATE 3 – Cyber Incident – National Cyber Security Coordinator
UPDATE 4 – Cyber Incident – Services Slowly Resuming (Brisbane/Melbourne)

REFER FTA / APSA  CYBERSECURITY – UPDATE 2 – AVAILABLE HERE

Freight & Trade Alliance (FTA) and the Australian Peak Shippers Association (APSA) have now also received notice from DP World in Sydney, who now join Brisbane & Melbourne in a gradual recommencement of operations:

DP World, Brisbane Terminal (05:40am) –
R&D Operations Recommenced
Short Description: System testing overnight has been successful and 1-Stop manifest messaging is flowing uninterrupted to the terminal. ASC’s are dispatching jobs and gates are operating. Kiosk phones are currently down and a workaround will be put in place later today. In the meantime, staff will be patrolling the kiosks to offer assistance as required.
The terminal will be prioritising delivery of longest dwell time imports and receival of exports for vessels in order of arrival.
Your patience is appreciated as we work through the backlog during this week. – John Geyer, DP World

DP World, West Swanson (Melbourne) Terminal (07:05am) –
Short Description: DPW WST road is open, but it is slow and we are still having ongoing issues. Please be patient.
DP World, West Swanson (Melbourne) Terminal (07:15am) –
PLEASE DO NOT SEND EXPORT UNITS TO THE TERMINAL
Short Description: Please do not send any export boxes of any kind to the terminal.
These units are causing delays at the gates. If you have a driver here, please ask him to leave.
If you have a driver on the way, call him and tell him to return to the depot. – Michael Fogarty, DP World

DP World, Port Botany (Sydney) Terminal (08:06am) –
R&D OPERATIONS RECOMMENCED
Short Description: The plan is IMPORTS ONLY for today, please. As we seek to restore normal service. No shows on export slots will be waived.
FFD & LFD dates have been adjusted to reflect access and unforeseen service impacts. 
We are working through the emails and will response to requests as work flows allow.
Issue Impact: Your patience is appreciated as we work through the backlog during this week.
Understand that PIA is still in place from 1300hrs today for the 7day period.

Please note that this will significantly impact our services, and we appreciate your understanding and flexibility during this period. Our team is committed to minimising disruptions and ensuring the smoothest operations possible. We will keep you updated on any further developments.

We acknowledge the potential impact of these disruptions; however, please be advised that SILA will not assume liability for any additional charges arising from these industrial actions.

Thank you for your continued trust and partnership and should you have any questions or concerns, kindly reach out to our dedicated team!

SILA Imports – imports@sila.net.au
SILA Exports – exports@sila.net.au
SILA Sales – sales@sila.net.au
T: (+61) 07 3908 1690

SILA Global Pty Ltd