Increased Infrastructure Access Charge at Fisherman's Island (DP World - Brisbane) -1st January 2019
Dear Valued Client,
Please be advised that DP World Australia will be increasing the Infrastructure Access Charge at our Fisherman Islands Terminal (Brisbane) for road and rail operators, and will also be adjusting a number of ancillary charges.
The infrastructure access charge will be $70.15 per container (exclusive of GST) and will apply to all full containers received or delivered via road at Fisherman Islands Terminal. Full containers received or delivered via road will be charged to the road carrier through the 1-Stop Vehicle Booking System.
In addition, a number of Container Terminal Ancillary Charges that will apply at Fisherman Islands Terminal will be adjusted from 1 January 2019. These include:
- VBS Administration Fee – electronic
- Stack Run In & Out Fee
- Direct Return of Empty Booking Fee
DP World Australia recognises the importance of working closely with operators as part of implementing new or increased charges. Ongoing access to Fisherman Islands Terminal will be conditional on payment of the charges as per DP World's conditions.
Kind Regards,
SILA Customer Service
SILA Customer Phone Lines
Dear Valued Client,
Please be noted that
we are experiencing issues with our phone lines currently. For any urgent enquiries, please dial either of the two following numbers and you will be transferred accordingly.
- Ph: 07 3908 1690
- Ph: 1300 084 846
Kind Regards,
SILA Customer Service
SYSTEM UPGRADES & MAINTENANCE: OFFICES WILL BE CLOSED ON THE 7TH DECEMBER 2018
Dear Clients,
Please be noted that from 11:30am on the 7th December 2018 our offices will be closed due to system upgrades & maintenance.
We apologise for any inconvenience this may cause.
Kind Regards
SILA Customer Service
CONTAINER DETENTION DURING HOLIDAY PERIOD DEC 2018
Dear Valued Clients,
The holiday season is upon us we thank you for your support over past year and hope that you and your family have a great Christmas and festive season. We take this opportunity to advise you of the terms that will apply to container collection and dehire over the upcoming Christmas / New Year period.
Please note these terms will apply from 15th December 2018 to 15th January 2019.
SILA will not be held accountable for detention during this period 15th December 2018 to 15th January 2019 customers will need to have a minimum of 10 free days from date of vessel availability to assist in minimising any detention however customers who purchase under C&F , CFR terms will need to request shippers longer detention free periods as needed.
Customers where SILA manages shipping, we will provide 10 free days container detention where applicable, however should detention be longer than 10 free days then this will be to customer account.
There are various issues that result in container detention at this time:
• Availability days include weekends and public holidays
• Empty parks require time slot bookings and many only operate business days and limited hours
• Receivers operate limited non-public holidays, limited business hours and in some cases are closed for all public holidays and some non-public holidays during this period
• Receivers operate on Skelton staff and cannot receive as much cargo.
SILA thank you for your support and look forward to a prosperous new year !
Kind Regards
SILA Customer Service
SILA GLOBAL NEW ZEALAND OPENS FOR BUSINESS 1st December 2018
Dear Valued Client,
On behalf of the SILA Global Pty Ltd Board I’m very pleased to advise the establishment of SILA Global NZ Limited a joint venture company between Total Logistics Company NZ and SILA Global Pty Ltd.
Both companies were looking to grow business and meeting the requests of customers to provide synergy for their logistics needs in Australia and New Zealand. SILA Global NZ Limited will be headed by Wayne Crabb and supported by his experienced team Pia Kotkasaari & Carolina Sula.
SILA Global NZ Limited
29 – 31 Andrew Baxter Drive
Airport Oaks Auckland
New Zealand 2022
Tel: 64 9390 7942
www.sila.net.nz
Director Wayne Crabb wayne@sila.net.nz
GM Operation Pia Kotkasaari pia@sila.net.nz
Warehouse Operations Carolina Sula carolina@sila.net.nz
SILA Global Pty Ltd and Total Logistics Company NZ Limited look forward to the continued support of our customers and partners.
Kind Regards,
SILA Customer Service
MUA Stop Work Notices
Dear Valued Client,
Please note that there will be stop work meetings at Terminals around Australia next week due to the AGM for the MUA.
Below is a list of the stoppages that we are currently aware of. We advise members to consult the respective CTO portals and 1-Stop messages to stay across any changes / updates.
DP WORLD AUSTRALIA
Port Botany – Tuesday Nov 27th - Terminal operations will cease 1000 – 1400 hrs. Slots will not be released for 09,10,11,12,13 zones. Gates will close at 9am sharp.
Fisherman’s Island - Thursday Nov 29th - The terminal will be closed between 0700 – 1100 hrs. No slots will be issued for this 4 hour period.
Fremantle – Tuesday Nov 27th - Terminal operations will cease from 0900 to 1300hrs. Terminal gates will be closed from 0830hrs.
West Swanston Dock - Nov 27th from 0930hrs - 1400hrs - The terminal will be closed on Tuesday.
PATRICK
Port Botany – Tuesday Nov 27th - Terminal operations will cease 1000 – 1400 hrs. Please also note there will be an 8hr yard/rail closure (0600 – 1400) as well to allow completion of routine pavement maintenance.
Fisherman’s Island - The terminal will be closed between 0700 – 1100 hrs on Thursday Nov 29th. No slots will be issued for this 4 hour period. Stick to your time slots either side of this stoppage
Fremantle – The terminal will be closed on Tuesday Nov 27th from 09:00hrs - 13:00hrs. Terminal gates will be closed from 08:40hrs through to 12:45hrs.
East Swanston Dock - The terminal will be closed on Tuesday Nov 27th from 1000hrs - 1400hrs
FLINDERS PORTS
Adelaide – Wednesday November 28 - The Terminal will be closed between 1000 – 1400 hrs. Gates will close at 0930 and re open at 1415.
Kind Regards,
SILA Customer Service
SILA Brisbane Phone Landline - Update
Dear Valued Client,
As you are aware, our Brisbane office was experiencing issues with their landline phones. Please note that all lines are now up and running again including direct landline numbers.
For any questions or enquiries, please do not hesitate to call or email your representative.
Kind Regards,
SILA Customer Service
Brisbane Phone Landline Outage
Dear Valued Client,
This is to inform you that currently our Brisbane office is experiencing an outage with their phone landline. We are working to resolve this issue and hope it will be up and running soon.
In the meantime, for any urgent enquiries, please do not hesistate to send an email to your representative.
Kind Regards,
SILA Customer Service
DP World Australia (Port Botany) Industrial Action
Dear Valued Clients,
We have received advice that DP World Port Botany operations did not operate overnight with the latest update being that 1100 slots have been cancelled.
An official DP World customer notices advises the following:
"An employee at the DP World Australia Port Botany Terminal was terminated on Tuesday for breach of contract.
Subsequently, some questions were asked about safety, which prompted the attendance of SafeWork officials to the site yesterday.
SafeWork confirmed that DP World Australia continues to provide a safe workplace.
Disappointingly, our terminal has not operated overnight. The company is pursuing all options available this morning and we intend to have full operations resumed at Port Botany as quickly as possible.
We will provide regular updates to inform you of further developments at the earliest possible opportunity.
Our customers are important to us and we appreciate your patience as we work through this issue."
We also note a reference to the dispute on the Maritime Union of Australia (MUA) web site - refer HERE
Kind Regards,
SILA Customer Service
AMENDED INFRASTRUCTURE ACCESS CHARGE DP WORLD AUSTRALIA’S WEST SWANSON TERMINAL(MELBOURNE) FROM 1 JANUARY 2019
Dear Valued Client,
Please be advised that from 1 January 2019, DP World Australia will be increasing the Infrastructure Access Charge at West Swanson Terminal (Melbourne) for road and rail operators, and will also be adjusting a number of ancillary charges.
The infrastructure access charge will be approximately $90.00 per container (exclusive of GST) and will apply to all full containers received or delivered via road or rail at West Swanson Terminal.
In addition, DP world will adjust a number of Container Terminal Ancillary Charges that will apply at West Swanson Terminal from 1 January 2019. These include: • VBS Administration Fee – electronic • Stack Run In & Out Fee • Direct Return of Empty Booking Fee.
Additionally, as part of Chain of Responsibility legislation compliance, West Swanson Terminal is investing in vehicle weighing infrastructure to provide a weigh-in-motion service for full import containers delivered by road. These load measurement devices are intended to ensure compliance with axle loading requirements of vehicles using public roads. The fee recovery for the weighing service will be included in the amended Infrastructure Access Charge.
We will keep you updated for any further announcement.
SILA Customer service Team